TERMS & CONDITIONS

Effective Date: July 9, 2026

Welcome to Connect GRP LLC

These Terms & Conditions govern your access to and use of our website, communications, and administrative immigration support services. By accessing our website, submitting information through our website, scheduling a consultation, signing a service agreement, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our website and services immediately.

1. ABOUT CONNECT GRP LLC

Connect GRP LLC is a U.S.-based company that provides professional immigration administrative support services to individuals and businesses seeking assistance with immigration-related documentation and case management.

Our services are designed to assist clients throughout the immigration process by helping organize documentation, prepare government forms, coordinate supporting evidence, monitor case progress, and provide administrative support from the beginning of a case through its conclusion.

Depending on the specific case, Connect Grp LLC may also coordinate communications and document delivery with licensed immigration attorneys or other authorized professionals when applicable.

2. SCOPE OF SERVICES

Our services may include, but are not limited to:

• Immigration case evaluations and administrative guidance;
• Immigration document organization;
• Preparation of USCIS and other government forms using information provided by the client;
• Collection and organization of supporting evidence;
• Translation coordination when requested;
• Preparation of supporting administrative documentation;
• Resume and professional profile preparation;
• Business plan coordination;
• Petition support packages;
• Case monitoring;
• USCIS receipt tracking;
• Assistance responding to Requests for Evidence (RFEs), Notices of Intent to Deny (NOIDs), and other government correspondence;
• Communication support throughout the administrative process;
• Coordination with licensed attorneys when applicable;
• General administrative case management.

The exact services provided will depend upon the specific Service Agreement executed between Connect Immigration Group and each client.

Nothing contained on this website shall modify or replace the terms of any signed Service Agreement.

3. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You agree that you will not:

• Violate any applicable federal, state, or local law;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of our website;
• Upload malicious software or viruses;
• Copy, reproduce, or distribute website content without prior written permission;

Use our website in any manner that could damage our reputation or interfere with other users.

We reserve the right to suspend or terminate access to our website at our sole discretion whenever misuse is identified.

4. ELIGIBILITY

By using our services, you represent that:

• You are at least eighteen (18) years of age or are acting through a legal guardian;
• The information you provide is accurate and complete;
• You have the legal authority to enter into agreements with our Company;
• You will promptly update any information that changes during your case.

Providing false, misleading, fraudulent, or incomplete information may significantly affect your immigration matter and may result in suspension or termination of our services.

5. CLIENT INFORMATION

The quality of our services depends upon the accuracy of the information provided by the client.

Clients are solely responsible for ensuring that all facts, dates, employment history, education, family information, travel history, criminal history, immigration history, and supporting documentation submitted to Connect Grp LLC are truthful, complete, and accurate.

Our Company relies entirely upon the information supplied by the client and is not responsible for verifying the authenticity or accuracy of documents or statements provided to us unless otherwise expressly agreed in writing.

Clients remain solely responsible for reviewing all immigration forms and supporting documentation before any submission to a government agency.

6. COMMUNICATION

Clients agree to maintain current contact information throughout the duration of their case.

It is the client's responsibility to promptly notify Connect Grp LLC of any change in:

• Address;
• Telephone number;
• Email address;
• Marital status;
• Immigration status;
• Employment;
• Passport information;
• Any government notices received directly.

Failure to maintain accurate contact information may delay the handling of a case, for which Connect Grp LLC shall not be responsible.

Official communications from government agencies remain the responsibility of the client, even if copies are also provided to our office.

7. NO LEGAL ADVICE

Connect GRP LLC is an administrative immigration support company.

Unless expressly stated otherwise in a separate written agreement with a licensed attorney, Connect Grp LLC does not provide legal advice, legal opinions, legal representation, or legal services.

Nothing contained on this website, in our communications, consultations, emails, text messages, marketing materials, social media content, or any other materials should be interpreted as legal advice.

All information provided by Connect Grp LLC is intended solely for general informational and administrative purposes.

Whenever legal advice or legal representation is required, clients are encouraged to consult a licensed immigration attorney.

If a client's matter includes attorney representation, all legal services are provided solely by the licensed attorney responsible for the representation under the applicable attorney-client relationship.

8. ATTORNEY COORDINATION

Certain immigration matters may require or involve the participation of a licensed immigration attorney.

When applicable, Connect Grp LLC may assist with administrative coordination between the client and the attorney, including but not limited to:

• Collecting requested documentation;
• Organizing supporting evidence;
• Preparing administrative files;
• Transmitting documents;
• Scheduling meetings;
• Facilitating communication regarding administrative matters;
• Monitoring document requests;
• Coordinating filing logistics when appropriate.

The licensed attorney remains solely responsible for providing:

• Legal advice;
• Legal strategy;
• Legal analysis;
• Legal representation;
• Court representation;
• Legal opinions;
• Interpretation of immigration laws.

Nothing contained in these Terms creates an attorney-client relationship between the client and Connect Grp LLC.

9. GOVERNMENT FILING FEES

Professional service fees charged by Connect Grp LLC are separate from any fees charged by governmental agencies.

Unless expressly stated otherwise in a written Service Agreement, our professional service fees do not include:

• USCIS filing fees;
• Department of State fees;
• Department of Labor fees;
• Biometrics fees;
• Visa issuance fees;
• Consular processing fees;
• Immigration medical examinations;
• Vaccination costs;
• Translation services;
• Credential evaluations;
• Courier or shipping expenses;
• Interpreter services;
• Notary fees;
• Passport fees;
• Any other third-party expenses.
• These expenses remain the sole responsibility of the client.

Government filing fees are established exclusively by the applicable government agency and may be modified at any time without prior notice.

10. PAYMENT OF GOVERNMENT FEES

Government filing fees may be paid directly by the client to the appropriate government agency.

If authorized by the client, Connect Grp LLC may assist in submitting government forms, supporting documentation, and government filing fee payments as part of the administrative filing process.

Any government filing fee submitted through our office is transmitted solely on behalf of the client for submission to the applicable government agency.

Connect Grp LLC does not establish, retain, or profit from government filing fees.

Government filing fees are separate from our professional service fees and are not considered compensation to Connect Immigration Group.

11. USCIS PREMIUM PROCESSING

References on this website to "Premium Processing" refer exclusively to the official USCIS Premium Processing Service.

Premium Processing is an optional government service available only for certain eligible immigration petitions as determined by USCIS.

The Premium Processing fee is established, collected, and controlled exclusively by U.S. Citizenship and Immigration Services (USCIS).

Connect Grp LLC does not establish, modify, collect for its own benefit, or retain Premium Processing government fees.

Our Company may inform eligible clients that Premium Processing is available and may assist with preparing and submitting the appropriate request as part of our administrative services.

Premium Processing expedites USCIS's review of eligible petitions but does not:

• Guarantee petition approval;
• Guarantee visa issuance;
• Guarantee employment authorization;
• Guarantee travel authorization;
• Guarantee adjustment of status approval;
• Guarantee permanent residence;
• Accelerate every stage of an immigration case;
• Shorten National Visa Center (NVC) processing;
• Shorten consular processing;
• Shorten interview scheduling;
• Expedite medical examinations;
• Expedite background checks;
• Guarantee any specific immigration outcome.

All adjudication decisions, processing times, and immigration benefits remain solely within the discretion of USCIS and any other applicable government agency.

12. CLIENT RESPONSIBILITIES

Clients agree to:

• Provide truthful, accurate, and complete information;
• Promptly provide all requested documentation;
• Review every immigration form before submission;
• Notify Connect Grp LLC immediately of any errors or omissions;
• Pay all applicable government filing fees and third-party expenses when due;
• Maintain current contact information throughout the case;
• Respond promptly to requests for additional information;
• Cooperate throughout the administrative process;
• Notify Connect Grp LLC of any changes affecting their immigration matter.

Failure to provide complete or timely information may delay, negatively affect, or prevent completion of the requested services.

Connect Grp LLC shall not be responsible for delays, denials, requests for evidence, or other consequences resulting from inaccurate, incomplete, misleading, or untimely information provided by the client.

13. NO GUARANTEE OF RESULTS

Immigration benefits are granted solely by the appropriate governmental authorities.

Connect Grp LLC cannot and does not guarantee:

• Approval of any petition;
• Approval of any immigration application;
• Approval of any immigration benefit;
• Issuance of any visa;
• Issuance of lawful permanent resident status (Green Card);
• Approval of employment authorization;
• Approval of travel authorization;
• Specific processing times;
• Interview scheduling dates;
• Favorable government decisions;
• Waiver approvals;
• Reopening of immigration cases;
• Or any particular immigration outcome.

Each immigration matter is unique and is evaluated independently by the appropriate government agency based upon applicable laws, regulations, agency policies, and the specific facts of each individual case.

Past case results, testimonials, success stories, or prior approvals do not guarantee similar future outcomes.

No employee, consultant, representative, contractor, affiliate, or agent of Connect Grp LLC is authorized to promise or guarantee the approval or outcome of any immigration matter.

14. SERVICE FEES AND PAYMENT

Connect GRP LLC charges professional service fees for the administrative immigration support services described in each client's individual Service Agreement.

Our service fees compensate Connect Grp LLC exclusively for the administrative services performed on behalf of the client and are separate from all government filing fees and third-party expenses.

Unless expressly stated otherwise in a written Service Agreement, our professional service fees do not include:

• Government filing fees;
• Attorney fees;
• Immigration court representation;
• Translation services;
• Educational credential evaluations;
• Medical examinations;
• Vaccinations;
• Courier, mailing, or shipping expenses;
• Passport fees;
• Consular fees;
• Interpreter services;
• Notary fees;
• Any other third-party costs.

Payment schedules, installment plans, and due dates are governed by the client's executed Service Agreement.

Failure to make payments as agreed may result in the suspension of administrative services until the account becomes current, subject to the terms of the applicable Service Agreement.

15. CANCELLATION AND REFUND POLICY

Refund eligibility is governed primarily by the client's executed Service Agreement.

Because immigration matters are individualized and substantial administrative work often begins immediately after engagement, administrative service fees become earned as services are performed.

Unless otherwise required by applicable law or expressly provided in a written Service Agreement:

• Administrative services already performed are non-refundable;
• Work product completed on behalf of the client is non-refundable;
• Government filing fees are non-refundable once submitted to the applicable government agency;
• Third-party fees and expenses are non-refundable once incurred;

Premium Processing government fees, when submitted to USCIS, are governed exclusively by USCIS policies.

Any cancellation request shall be reviewed in accordance with the executed Service Agreement and applicable law.

Nothing contained in these Terms modifies or supersedes any refund provision contained within an executed Service Agreement.

16. THIRD-PARTY SERVICES

Certain services associated with an immigration matter are provided exclusively by independent third parties and are neither owned, operated, nor controlled by Connect Grp LLC.

Examples include, but are not limited to:

• U.S. Citizenship and Immigration Services (USCIS);
• U.S. Department of State;
• U.S. Department of Labor;
• Executive Office for Immigration Review (EOIR), when applicable;
• Licensed immigration attorneys;
• Civil surgeons performing immigration medical examinations;
• Translation providers;
• Credential evaluation agencies;
• Courier and shipping companies;
• Payment processors;
• Notary services;
• Biometrics collection centers;
• Consulates and embassies.

Connect Grp LLC is not responsible for:

• Government processing delays;
• Changes in immigration laws or regulations;
• Delays caused by third-party providers;
• Government requests for additional documentation;
• Technical failures of government systems;
• Appointment availability;
• Courier delays;
• Errors committed by third-party providers;
• Decisions made by governmental agencies.
• Each third-party provider operates under its own terms, policies, and procedures.

17. CONFIDENTIALITY

Connect Grp LLC is committed to protecting the confidentiality of client information.

Client information will be used solely for legitimate business purposes related to the administrative services requested and as otherwise required or permitted by applicable law.

We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect client information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to protect all information entrusted to us, no electronic communication system, internet transmission, cloud storage platform, or data storage method can be guaranteed to be completely secure.

Accordingly, Connect Grp LLC cannot guarantee absolute security of electronic information.

18. PRIVACY

The collection, storage, processing, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By accessing our website or using our services, you acknowledge that you have reviewed, understood, and accepted our Privacy Policy.

If any conflict exists between these Terms and our Privacy Policy regarding personal information, the Privacy Policy shall govern matters relating to data collection and privacy.

19. ELECTRONIC COMMUNICATIONS

By contacting Connect Immigration Group or using our services, you consent to receive communications electronically.

Electronic communications may include:

• Email;
• SMS text messages;
• Telephone calls;
• Secure client portals;
• Electronic signatures;
• Appointment reminders;
• Case status updates;
• Document requests;
• Payment reminders;
• Administrative notices.

Electronic communications satisfy any legal requirement that communications be made in writing, to the extent permitted by applicable law.

Clients remain responsible for maintaining accurate email addresses, telephone numbers, and other contact information throughout the duration of their case.

20. DOCUMENT RETENTION

Connect Grp LLC may retain copies of client records for a commercially reasonable period following completion or termination of services, in accordance with applicable law, internal document retention policies, and legitimate business needs.

After the applicable retention period has expired, records may be securely destroyed without additional notice unless otherwise required by law.

Clients are encouraged to maintain complete copies of all documents submitted to or received from any governmental agency.

21. CLIENT AUTHORIZATION

By engaging Connect Grp LLC, the client authorizes the Company to use the information and documentation provided solely for purposes reasonably necessary to perform the agreed administrative services.

The client further authorizes Connect Grp LLC to communicate, when reasonably necessary, with:

• Government agencies;
• Licensed attorneys involved in the client's matter;
• Translators;
• Credential evaluation agencies;
• Courier services;
• Medical examination providers;

Other third-party service providers directly related to the administrative handling of the client's case.

Such authorization is strictly limited to administrative case management and document coordination.

Nothing contained in this authorization permits Connect Grp LLC to provide legal advice, legal opinions, legal representation, or to establish an attorney-client relationship with the client.

22. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to text, graphics, logos, icons, images, videos, software, downloadable materials, forms, documents, trademarks, trade names, branding, page layouts, and other proprietary content, is the exclusive property of Connect GRP LLC or its licensors and is protected by applicable United States intellectual property laws.

No portion of this website may be copied, reproduced, modified, distributed, republished, displayed, transmitted, sold, licensed, or otherwise exploited without the prior written consent of Connect GRP LLC.

Permission is granted solely for personal, non-commercial use of this website.

23. WEBSITE DISCLAIMER

The information provided on this website is intended solely for general informational purposes.

Although Connect Grp LLC strives to provide accurate and current information, immigration laws, regulations, government policies, filing procedures, eligibility requirements, and processing times may change without prior notice.

Accordingly, Connect Grp LLC makes no representation or warranty that the information contained on this website is complete, accurate, current, or applicable to every individual situation.

Nothing contained on this website should be interpreted as legal advice or as a substitute for consultation with a licensed immigration attorney.

Use of this website does not create any contractual relationship or attorney-client relationship.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Connect GRP LLC, together with its owners, officers, directors, managers, employees, consultants, contractors, affiliates, successors, and assigns, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• Use of this website;
• Reliance upon information contained on this website;
• Government decisions;
• Petition or application denials;
• Visa refusals;
• Requests for Evidence (RFEs);
• Notices of Intent to Deny (NOIDs);
• Processing delays;
• Changes in immigration laws or government policies;
• Actions or omissions of third-party service providers;
• Technical failures;
• Website interruptions;
• Loss of business opportunities;
• Loss of income;
• Travel expenses;
• Emotional distress;

Any damages beyond the direct administrative services provided by Connect Immigration Group.

To the maximum extent permitted by law, Connect GRP LLC's total liability for any claim arising from its administrative services shall not exceed the total amount of professional service fees actually paid by the client to Connect GRP LLC for the specific services giving rise to the claim.

Nothing contained herein limits any rights that cannot legally be waived under applicable law.

25. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Connect GRP LLC, together with its owners, officers, employees, consultants, contractors, affiliates, successors, and agents, from and against any claims, demands, liabilities, damages, judgments, losses, costs, expenses, or attorneys' fees arising from:

• Your violation of these Terms;
• Information or documentation you provide;
• Your misuse of this website;
• Your violation of applicable law;
• Any infringement of third-party rights resulting from your actions.

26. FORCE MAJEURE

Connect GRP LLC shall not be responsible for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Hurricanes;
• Floods;
• Fires;
• Pandemics;
• Epidemics;
• Acts of government;
• War;
• Terrorism;
• Civil unrest;
• Labor disputes;
• Internet outages;
• Utility failures;
• Cybersecurity incidents;
• Postal interruptions;
• Government office closures;
• Any other event beyond the reasonable control of Connect GRP LLC.

Performance obligations affected by such events shall be suspended for the duration of the force majeure event.

27. MODIFICATIONS TO THESE TERMS

Connect GRP LLC reserves the right to revise, amend, or update these Terms & Conditions at any time.

Any revisions become effective immediately upon publication on this website unless otherwise required by applicable law.

Continued use of our website or services after publication of revised Terms constitutes acceptance of those revisions.

Clients are encouraged to review these Terms periodically.

28. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, together with all applicable federal laws of the United States.

Any provision found to conflict with mandatory federal immigration law shall be interpreted consistently with applicable federal law.

29. DISPUTE RESOLUTION

The parties agree to make a good-faith effort to resolve any dispute arising under these Terms through informal discussions before initiating legal proceedings.

If the dispute cannot be resolved informally, it shall be submitted to a court of competent jurisdiction located in the State of Florida, unless otherwise required by applicable law or by an executed Service Agreement.

Nothing contained herein limits any legal rights available under applicable law.

30. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Any unenforceable provision shall be interpreted to most closely reflect the original intent while remaining enforceable to the fullest extent permitted by law.

31. ENTIRE AGREEMENT

These Terms & Conditions govern the use of this website and supplement any separate written Service Agreement entered into between Connect GRP LLC and the client.

If any provision of an executed Service Agreement conflicts with these Terms regarding the services purchased by the client, the executed Service Agreement shall control with respect to that specific matter.

These Terms do not replace or modify any executed Service Agreement.

32. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions or our services, please contact us:

Connect GRP LLC

Business Address 2813 S Hiawassee Rd, Suite #108 MetroWest – Orlando, FL 32835 United States

Email immigration@connectimigra.com

Phone +1 (407) 449-3647

Alternative Phone +1 (407) 449-3647

Website https://connectimigra.com

Business Hours Monday – Friday 9:00 AM – 6:00 PM (Eastern Time)

EFFECTIVE DATE

These Terms & Conditions are effective as of July 9, 2026, and shall remain in effect until amended, updated, or replaced by Connect GRP LLC.

Connect GRP LLC reserves the right to modify these Terms & Conditions at any time. Any modifications become effective immediately upon publication on this website unless otherwise required by applicable law.

Your continued use of this website or our services following any revision constitutes your acceptance of the updated Terms & Conditions.